German-Speaking Customer Service Executive

Deeside | Competitive Pay | Monday-Friday, 9am-5pm | Hybrid available after probation | Permanent

Introduction

Acorn by Synergie is searching for a German-Speaking Customer Service Executive to join our client, a large manufacturer based in Deeside. Reporting to the Group Logistics Manager, the purpose of the role is to provide support to clients through on-time and in-full delivery of orders, ensuring smooth communication between warehouses, logistics teams, and customers.

Key Duties:

• Manage customer inquiries via phone, email, and other channels in both German and English.
• Coordinate orders, deliveries, and returns, ensuring accuracy and timeliness.
• Liaise with internal teams, including warehousing and logistics, to resolve issues efficiently.
• Maintain accurate records of customer interactions and orders.
• Assist in identifying process improvements to enhance customer satisfaction.
• Support ad hoc projects and administrative tasks as required.

Requirements:

• Fluent in German and English (spoken and written).
• Previous experience in customer service, preferably in a logistics or warehousing environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Proficiency with Microsoft Office; experience with CRM systems is a plus.

What We Offer:

• Monday to Friday, 9:00am-5:00pm working hours.
• Option to work hybrid following a probation period.

Interested?

Apply today or contact Acorn by Synergie for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment.