Role: Customer Service Specialist

Location: Barnstaple

Salary: Competitive

Contract: Temporary, 4 - 6 months to be reviewed

Acorn by Synergie are looking for a Customer Service Specialist to join a busy team based in Barnstaple on a temporary basis.

Working hours will be Monday to Thursday 8am - 4:30pm and Friday 8am - 2pm

Main responsibilities:

• Manage tickets process to support on time delivery of customer orders.
• Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required.
• To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly.
• To monitor strategic order progress & communicate to stakeholders.
• To provide reports on strategic order progress.
• Actively look for ways in which service to strategic accounts can be improved.

Requirements:

• Written & verbal comprehension skills.
• Empathetic / customer focused personality.
• Interpersonal skills / teamwork & collaboration.
• Effective time management / prioritisation of tasks.
• Attention to detail.
• Process driven.
• Able to balance customer requirements and needs of the business.
• Willingness to learn new skills & to adapt to constant change.
• Preferred knowledge of SAP systems.
• Microsoft Word & Excel.

Apply online today or call the team on 01271 343222 for more information!

Acorn by Synergie acts as an employment business for the supply of temporary workers.