Repairs Co-Ordinator

£13.93 per hour

Role Information / Duties:

* Receive and respond to customer/stakeholder enquiries, in line with council policies and procedures always providing excellent customer service.
* To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
* Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed "right first-time".
* Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
* Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.
* Provide information, advice and guidance to customers, contractors & colleagues who have repairs enquiries.
* Make outbound contact to customers/stakeholders as required and make enquiries on behalf of customers/stakeholders and arrange appointments.
* To effectively and appropriately, liaise with contractors. Assist in the day to day delivery of frontline customer services to colleagues, members of the public, elected members, contractors and other directorate customers in accordance with the council's core values and the key performance indicators.
* Coordinate a complex area of Administration or Business Support work. Take ownership and responsibility for end to end processes and assist in the development & delivery of day to day operational business and/or projects including taking a minor role in projects or pieces of work to ensure that all learning is effectively applied and adapted to the job and that the division's plans and targets are achieved.

Acorn by Synergie acts as an employment business for the supply of temporary workers.